Privacy Policy

Section 01

Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Contact details — your name, address, billing address, shipping address, phone number, and email address
• Financial information — payment card details and transaction information, processed securely through Shopify
• Account information — username, password, preferences and settings
• Transaction information — items you view, purchase, return, or enquire about
• Communications — information included in your messages or enquiries to us
• Device information — your browser, IP address, and device identifiers
• Usage information — how and when you interact with our website and services

Section 02

How We Collect Your Information

We collect personal information from the following sources:

• Directly from you — when you create an account, make a purchase, sign up to our newsletter, or contact us
• Automatically — through your device when you visit our website, via cookies and similar technologies
• From our service providers — such as Shopify (our store platform) and Mailchimp (our email marketing provider)
• From third-party partners — in limited circumstances as described below

Section 03

How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfil your orders, including payment processing and shipping
• To manage your account and provide customer support
• To send you order confirmations, updates, and service-related communications
• To send you marketing and promotional emails — only if you have opted in
• To improve and personalise your experience on our website
• To detect and prevent fraud and maintain the security of our services
• To comply with legal obligations and respond to lawful requests

Section 04

How We Share Your Information

We may share your personal information in the following circumstances:

• With Shopify and other service providers who help us operate our store and process payments
• With Mailchimp for email marketing — only if you have subscribed to our newsletter
• With shipping and fulfilment partners to deliver your orders
• When required by law, or to protect the rights and safety of our customers and business
• In connection with a business transaction such as a merger or acquisition

We will never sell your personal information to third parties for their own marketing purposes.

Section 05

Our Relationship with Shopify

Our website is hosted and powered by Shopify. Shopify collects and processes certain personal information about your use of our store in order to provide and improve the services. Your information may be transferred to and stored in countries other than where you reside.

To learn more about how Shopify uses your personal information and your rights, please visit the Shopify Consumer Privacy Policy. You may also exercise your privacy rights through the Shopify Privacy Portal.

Section 06

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. By using our website, you consent to our use of cookies.

You may disable cookies through your browser settings, though this may affect the functionality of the site. We do not recognise "Do Not Track" signals from browsers, with the exception of the Global Privacy Control. To learn more, visit globalprivacycontrol.org.

Section 07

Email Marketing

If you subscribe to our newsletter, your email address will be stored securely in Mailchimp. We will only send you marketing emails if you have explicitly opted in.

You may unsubscribe at any time by clicking the unsubscribe link in any email we send. After unsubscribing, we may still send you essential non-promotional communications such as order confirmations.

Section 08

Children's Privacy

Our website and services are not intended for use by children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

Section 09

Security & Data Retention

We take reasonable measures to protect your personal information. However, no security system is impenetrable and we cannot guarantee absolute security. We recommend that you do not share sensitive information through unsecured channels.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, to maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.

Section 10

Your Rights & Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to Access — request access to the personal information we hold about you
• Right to Delete — request deletion of your personal information
• Right to Correct — request correction of inaccurate information
• Right of Portability — request a copy of your data in a transferable format
• Right to Opt Out — opt out of the sale or sharing of your data for targeted advertising
• Managing Communications — unsubscribe from marketing emails at any time

To exercise any of these rights, please contact us at connect@kalikaracrystals.com. We will respond in accordance with applicable law. We will not discriminate against you for exercising your rights.

Section 11

International Transfers

We may transfer, store, and process your personal information in countries other than where you reside, including through our use of Shopify and Mailchimp. Where required, we will rely on recognised legal mechanisms such as Standard Contractual Clauses to safeguard your information.

Section 12

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Section 13

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the updated policy on this page with a revised date. Your continued use of our website following any changes constitutes your acceptance of the updated policy.